1Department
2Details
3Done
Who should read this?
Pick the closest one and it reaches the right person straight away. Not sure which fits? Choose the most general option and we’ll route it internally.
Before you write it
Say what you did, what you expected, and what happened instead.
Screenshots help more than descriptions. You can attach them on the next step.
One problem per ticket keeps the thread readable for both of us.
If a site is completely down, say so in the subject and we jump the queue.
Might already be answered
Email setup, DNS changes and restoring a backup are all written up with screenshots. Faster than waiting for us.
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